RETURN & REFUND POLICY

Last Updated: 18/06/2026

At Zyrouts, customer satisfaction is our priority. We offer a 90-Day Money-Back Guarantee, subject to the terms and conditions outlined below.

1. 90-Day Money-Back Guarantee

Customers may request a return within 90 calendar days from the delivery date of their order.

To qualify for a return, the item must:

• Have been purchased directly from our store.
• Be returned in reasonable condition.
• Include all original accessories when applicable.
• Not show damage resulting from misuse, negligence, or unauthorized modifications.

2. How to Request a Return

To initiate a return, please contact us at:

Email: zyrouts@gmail.com

Once approved, we will provide instructions regarding the return process.

Returns sent without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

• Defective
• Damaged during shipping
• Different from what was ordered

please contact us within a reasonable period after delivery.

We may request photos or additional evidence to evaluate the issue and provide an appropriate resolution, including replacement, store credit, or refund.

4. Non-Returnable Items

Except where prohibited by applicable law, we do not accept returns for:

• Gift cards.
• Customized or personalized products.
• Opened personal care or hygiene products.
• Consumable products.
• Final sale items.

5. Return Shipping Costs

If the return is due to:

• A defective product.
• An order error.
• Shipping damage.

We will cover reasonable return shipping costs.

For returns based on customer preference or change of mind, customers may be responsible for return shipping costs where permitted by applicable law.

6. Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Depending on the financial institution, refunds may take 5–15 business days to appear.

7. European Union Right of Withdrawal

For orders delivered within the European Union, consumers have the right to cancel or return their order within 14 calendar days of delivery, without providing a reason, in accordance with applicable law.

This right is in addition to the benefits provided under our 90-Day Money-Back Guarantee.

8. Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under applicable local laws.